Shipping & Delivery Policy

Last Updated: 02 January 2026

Overview

Travexel is a travel and tourism service provider. All services offered on our website are primarily digital in nature, and therefore no physical shipping is usually involved.

Mode of Delivery

All confirmed travel services are delivered through electronic communication channels such as:

  • Email
  • WhatsApp
  • SMS (where applicable)
Services Delivered Digitally
  • Flight Tickets – E-tickets sent via email / WhatsApp
  • Hotel Booking Vouchers – Digital confirmation vouchers
  • Holiday Packages – Itinerary & booking details
  • Bus / Train Tickets – E-tickets or confirmations
  • Visa Assistance – Documentation & updates via email
  • Travel Insurance – Policy documents sent digitally
Delivery Timeline
  • Most services are delivered within 15 minutes to 24 hours after payment.
  • International bookings or visa services may take 24–72 working hours.
  • Any delays will be communicated promptly.
Physical Delivery (If Applicable)

Travexel generally does not deliver physical documents. In exceptional cases where physical delivery is required:

  • Delivery Method: Courier Service
  • Timeline: 3–7 working days
  • Shipping charges (if any) will be informed in advance
International Delivery

Digital delivery is available globally. Physical shipping is limited to select locations only.

Delays & Exceptions

Delivery may be delayed due to incorrect customer details, payment verification issues, airline or hotel system downtime, or regulatory restrictions. Travexel is not responsible for delays caused by third-party service providers.

Contact Information

For delivery-related queries, please contact us:

Policy Updates

Travexel reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. Changes will be updated on this page.